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Buyer's rights and returns policy
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days from the day on which you or a third party other than the carrier indicated by you, acquired physical possession of the last of those goods.
To exercise the right of withdrawal, you must notify Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our email address info@farmaciacheca. com or by telephone on +34 985 38 78 13, of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of this right before the withdrawal period expires.
Consequences of withdrawal
If you withdraw, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.
You must return or deliver the goods to us directly, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the expiry of that period.
You shall bear the direct cost of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply to contracts relating to:
- The supply of goods that are liable to deteriorate or expire rapidly.
- The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
1. The pharmacy cannot accept returns of medicines once they have been dispensed and delivered to the customer, except for medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, returned medicines will be destroyed through the existing integrated waste management systems.
2. The consumer user will be entitled to a refund of the medicine and the amount paid if the delivery time exceeds 50% of the time established at the time of purchase for reasons not attributable to the consumer.
Model withdrawal form
– For the attention of Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our email address info@farmaciacheca.com:
– I/we hereby inform you that I/we withdraw from my/our (*) contract for the sale of the following goods/provision of the following service (*)
– Ordered on/received on (*)
– Name of consumer and user or consumers and users
– Address of consumer and user or consumers and users
– Signature of consumer and user or consumers and users (only if this form is submitted on paper)’
– Date
(*) Delete as appropriate.