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SHIPPING AND RETURNS
SHIPPING AND RETURNS
Pharmacy ‘Farmacia Checa’
Through this website, end customers have access to a wide variety of over-the-counter medicines for human use and an extensive catalogue of parapharmacy products.
Terms and Conditions of Purchase, Shipping and Transport
These general terms and conditions apply to all commercial transactions carried out in our online store, www.farmaciacheca.com, hereinafter referred to as the Seller. For more information about the Seller and our Privacy Policy, please consult the Legal Notice at the bottom of each page of this store.
Please read these Terms and Conditions of Purchase and our Privacy Policy carefully before placing your order. If you do not agree with all the Terms and Conditions of Purchase and the Privacy Policy, you should not place an order.
1.Identification
The Seller is a business unit belonging to FARMACIA CHECA, Licensed: Mr Francisco Carlos Checa Poves, Health Authorisation No.: O-3370-F, Member No. 1101, Official Association of Pharmacists of the Principality of Asturias, with registered office at Avda. de Schutz nº142, 33208-Gijón, Asturias. Any communication may be addressed to the registered office or by telephone on +34 390603177 or by email to info@farmaciacheca.com
In accordance with the provisions of Law 29/2006 on guarantees and rational use of medicines and health products, and Royal Decree 870/2013, of 8 November, regulating the distance sale to the public, through websites, of medicines for human use not subject to medical prescription, the aforementioned sales shall only be of medicines authorised for such sale.
Any matter not expressly provided for in these conditions shall be reserved to this PHARMACY, without prejudice to the application of the provisions of current legislation.
This PHARMACY reserves the right to make changes and/or updates to the conditions governing this contract, which will be communicated to the customer in advance for acceptance or rejection if they are substantial. In any case, the customer will be deemed to have expressly accepted such changes or updates if the customer places a new order through the platform. If accepted by the customer, the modification and entry into force of the new contract shall fully replace the conditions in force between the parties and shall take effect on new orders placed by the customer from the date of acceptance of the new conditions.
2. Activity
www.farmaciacheca.com is a website through which a wide variety of non-prescription medicines for human use are made available to end customers. This website also has an extensive catalogue of parapharmacy products.
3. Content and information provided on the website
The Seller reserves the right to modify the presentation and configuration of the website, as well as to suspend access to it temporarily or permanently. The Seller makes every effort within its means to provide the information contained on the website in a truthful manner and without typographical errors. In the event that an error of this type occurs at any time, beyond the control of the Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, the customer is entitled to be supplied with the product at the price that appeared on the website at the time of purchase.
The contents of the Seller's website may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer shall have the right to cancel their purchase at no cost to them.
4. Sales system
In order to place an order, you must be registered.
To create a new account or log in, you can do so via the link at the top right of the page.
New users
To register as a user of this PHARMACY, click on MY ACCOUNT in the user drop-down menu at the top left of the page, and then click on CREATE AN ACCOUNT.
In the user registration section, you will find the fields that you must complete with your personal details. From this moment onwards, you will be able to log in to your account to view all the information about the orders you have placed. All data provided through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and we inform you that you have the right to access, rectify and cancel this data.
In compliance with the current Personal Data Protection Act, we inform you that the data collected through this website will be included in a file managed by this PHARMACY with the sole purpose of facilitating the provision of its services. This personal information will not be disclosed to third parties under any circumstances, except to the pharmacy selected to process your order.
Children under the age of 14 may not register.
Access for users of this PHARMACY.
To access your account and place an order, simply click on MY ACCOUNT and then on LOG IN and enter your username and password.
How to make a purchase
Dispensing will always be carried out by the responsible pharmacist.
To make a purchase, simply search for the product you want using the product SEARCH ENGINE located at the top left of the page.
To be valid, the order must include the following contact details of the purchaser: Name and surname, telephone number, email address and postal address, to enable the pharmacist responsible for dispensing the product to contact the purchaser if deemed appropriate, to send them the relevant information on the treatment to ensure its correct use and to dispatch the order.
Once you have selected the desired item on the website, click on the name or image of the product to see its details.
You can then indicate the number of units you wish to purchase. If you then click on ‘Add to basket’, the product will be placed in your basket so that you can proceed to checkout.
Remember that you must register or log in to make a purchase by clicking on the button located in the upper right corner that says MY ACCOUNT.
During the purchase, you will be able to modify the contents of your basket by removing or adding items by accessing the shopping basket by clicking on the basket icon located at the top of the page, next to the product and pharmacy search engine. You will then see a summary of the products you have added to your basket and the total price of your purchase.
To place your order, you must confirm your details, enter your payment details and click on the BUY NOW button.
To make a purchase, users can choose between various ways of placing their order:
• Online via the ‘shopping basket’*
• By telephone to the customer service number: 985 3878 13
• By letter to the address indicated above or by email to info@farmaciacheca.com
* Product photographs are for illustrative purposes only and may be subject to change.
NOTE:
The pharmacist will assess the appropriateness of dispensing medicines, especially in the case of requests for quantities that exceed those used in normal treatments.
5. Financial conditions
The price of medicines will correspond to the legally marked price. All prices shown are final prices and include Value Added Tax (VAT).
All product prices are included alongside the rest of the product description.
Any discounts will be clearly indicated and will always comply with current legislation.
6. Payment
When placing an order, customers can choose to pay for their purchases by credit card, debit card, bank transfer or cash on delivery.
Credit card details are sent directly to the bank; this PHARMACY has no access to your credit card details.
The data is transferred using the HTTPS security protocol, and all information is encrypted. For this payment method, we have contracted the services of Banco Sabadell.
Payment and invoicing
Once an order has been placed by the user and the corresponding payment has been made, the platform will send the end customer an email containing all the information relating to the products purchased, their unit price, applicable taxes, as well as the total price of the purchase and the place of delivery.
In any case, the purchase will only be effective when the pharmacy receives confirmation of payment from the bank that owns the secure payment gateway. If, for any reason, the transaction is declined by the bank, or the full amount corresponding to the order (including surcharges for management fees and bank transfer commissions) is not provided, the order will be suspended and the end customer will be informed that the transaction has not been completed.
The customer can view all purchases made to date in their private area.
7. Delivery method, costs and delivery times
The customer may select the delivery method from those available for their delivery area. Please note that delivery times, service quality, delivery point and cost will vary depending on the delivery method. This PHARMACY uses the transport company Correosexpress, Correos and for home delivery of all purchases of non-prescription medicines for human use.
Deliveries will be made Monday to Friday from 9 a.m. to 7 p.m. No deliveries will be made on Saturdays, Sundays or public holidays.
Orders placed on Saturdays, Sundays and public holidays will be processed and packaged on the first working day following the public holiday, taking into account the working calendar of Asturias and the corresponding agreement.
Orders placed on Saturdays, Sundays and public holidays will take effect on the next working day, under the conditions indicated above.
Order processing hours are from 9 a.m. to 4 p.m. Orders placed outside these hours will be processed on the next working day.
Before confirming your order, you will be informed of the shipping costs and delivery times that apply to your specific order. However, both may vary depending on the specific circumstances of each order. In particular:
• Delivery times may be affected by extraordinary incidents involving the carrier and by difficulties in delivering the goods.
• The shipping costs that appear on the website when placing the order are calculated based on a price. Before confirming your order, you will be informed of the shipping costs and delivery times that apply to your specific order.
We recommend that you check your order at the pharmacy. If you notice any issues (open package, spilled liquid, etc.), please let us know.
8. Return of medicines
The pharmacy will not accept returns of medicines once they have been dispensed and delivered to the customer, except in the case of medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, the medicines will be destroyed through existing integrated waste management systems.
Farmacia Checa will not be held responsible for damage caused by misuse of the products, or for any side effects or allergies they may cause.
9. Items
By law, medicines must be identified with the name of the authorised presentation. Information on non-prescription medicines offered must correspond exactly to the current package leaflet authorised by the Spanish Agency for Medicines and Health Products.
10. Promotions and campaigns
By express legal prohibition. There will be no conditions, gifts, bonuses or any other means of promoting the medicines offered for sale on this website. Any discounts that may be offered will comply with current legislation.
11. Buyer's rights and returns policy
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise the right of withdrawal, you must notify Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our email address info@farmaciacheca. com or by telephone on +34 985 38 78 13, of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of this right before the withdrawal period expires.
Consequences of withdrawal
If you withdraw, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have provided proof of the return of the goods, whichever is earlier.
You must return or deliver the goods to us directly, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the expiry of that period.
You shall bear the direct cost of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply to contracts relating to:
- The supply of goods that are liable to deteriorate or expire rapidly.
- The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
1. The pharmacy cannot accept returns of medicines once they have been dispensed and delivered to the customer, except for medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, returned medicines will be destroyed through the existing integrated waste management systems.
2. The consumer user will be entitled to a refund of the medicine and the amount paid if the delivery time exceeds 50% of the time established at the time of purchase for reasons not attributable to the consumer.
Model withdrawal form
– For the attention of Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our email address info@farmaciacheca.com:
– I/we hereby inform you that I/we withdraw from my/our (*) contract for the sale of the following goods/provision of the following service (*)
– Ordered on/received on (*)
– Name of consumer and user or consumers and users
– Address of consumer and user or consumers and users
– Signature of consumer and user or consumers and users (only if this form is submitted on paper)’
– Date
(*) Delete as appropriate.
12. Customer obligations
The Seller's customer undertakes at all times to provide accurate information on the data requested in the user registration or order forms, and to keep them up to date at all times.
The customer undertakes to accept all the provisions and conditions contained in these General Terms and Conditions, understanding that they reflect the best possible service for the type of activity carried out by the Seller.
They also undertake to keep their personal access codes to our website confidential and with the utmost diligence.
The customer undertakes to enable the delivery of the order requested by providing a delivery address where the order can be delivered within the usual delivery hours for goods (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the event of a breach of this obligation by the customer, the Seller shall not be liable for any delay or failure to deliver the order requested by the customer. In the event of refusal or withdrawal of the shipment, the customer undertakes to pay the return costs.
13. Applicable law and jurisdiction
Sales made with the Seller are subject to Spanish law. In the event of any conflict or discrepancy, the applicable jurisdiction shall be that of the Courts or Tribunals of the buyer.
This PHARMACY reserves the right to cancel the account of the registered user or customer and may proceed to terminate this contract. In particular, cancellation as a customer and/or user may be carried out in the event of a breach of any of the contractual obligations entered into herein, as well as in the event of use of the website and/or account contrary to the general terms of use, the website's privacy policy and the good faith practices accepted in the sector.
The parties submit, at their discretion, to the courts and tribunals of the user's domicile for the resolution of any disputes, waiving any other jurisdiction.
14. Limit on the number of units for purchase of certain products
In accordance with current regulations on the distance sale of non-prescription medicines, which is regulated by Royal Decree 870/2013 of 8 November, we would like to inform you that, in the event of an order for excessive quantities, the pharmacist is obliged to verify that the doses requested do not exceed the safe and appropriate recommendations for use. This is done to ensure the well-being of the patient and compliance with regulations on the responsible sale of medicines.
As established in this Royal Decree, if it is detected that the quantity requested could pose a risk to health, the pharmacist has the authority to modify or even stop the shipment until the necessary checks have been carried out.
We thank you for your understanding and remain at your disposal for any further questions or clarifications.
CUSTOMER SERVICE
For any queries regarding our products or services, to make suggestions, etc., please contact us using the form in the contact section. If your query is about an order you have already placed, please log in to your Order History and complete the form there. This will help us to speed up the process.
Pharmacy ‘Farmacia Checa’
Through this website, end customers have access to a wide variety of over-the-counter medicines for human use and an extensive catalogue of parapharmacy products.
Terms and Conditions of Purchase, Shipping and Transport
These general terms and conditions apply to all commercial transactions carried out in our online store, www.farmaciacheca.com, hereinafter referred to as the Seller. For more information about the Seller and our Privacy Policy, please refer to the Legal Notice at the bottom of each page of this store.
Please read these Terms and Conditions of Purchase and our Privacy Policy carefully before placing your order. If you do not agree to all the Terms and Conditions of Purchase and the Privacy Policy, you should not place an order.
1.Identification
The Seller is a business unit belonging to FARMACIA CHECA, Licensed: Mr Francisco Carlos Checa Poves, Health Authorisation No.: O-3370-F, Member No. 1101, Official Association of Pharmacists of the Principality of Asturias, with registered office at Avda. de Schutz nº142, 33208-Gijón, Asturias. Any communication may be addressed to the registered office or by telephone on +34 390603177 or by email to info@farmaciacheca.com
In accordance with the provisions of Law 29/2006 on guarantees and rational use of medicines and health products, and Royal Decree 870/2013, of 8 November, regulating the distance sale to the public, through websites, of medicines for human use not subject to medical prescription, the aforementioned sales shall only be of medicines authorised for such sale.
Any matter not expressly provided for in these conditions shall be reserved to this PHARMACY, without prejudice to the application of the provisions of current legislation.
This PHARMACY reserves the right to make changes and/or updates to the conditions governing this contract, which will be communicated to the customer in advance for acceptance or rejection if they are substantial. In any case, the customer will be deemed to have expressly accepted such changes or updates if the customer places a new order through the platform. If accepted by the customer, the modification and entry into force of the new contract shall fully replace the conditions in force between the parties and shall take effect on new orders placed by the customer from the date of acceptance of the new conditions.
2. Activity
www.farmaciacheca.com is a website through which a wide variety of non-prescription medicines for human use are made available to end customers. This website also has an extensive catalogue of parapharmacy products.
3. Content and information provided on the website
The Seller reserves the right to modify the presentation and configuration of the website, as well as to suspend access to it temporarily or permanently. The Seller makes every effort within its means to provide the information contained on the website in a truthful manner and without typographical errors. In the event that an error of this type occurs at any time, beyond the control of the Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, the customer is entitled to be supplied with the product at the price that appeared on the website at the time of purchase.
The contents of the Seller's website may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer shall have the right to cancel their purchase at no cost to them.
4. Sales system
In order to place an order, you must be registered.
To create a new account or log in, you can do so via the link at the top right of the page.
New users
To register as a user of this PHARMACY, click on MY ACCOUNT in the user drop-down menu at the top left of the page, and then click on CREATE AN ACCOUNT.
In the user registration section, you will find the fields that you must complete with your personal details. From this moment onwards, you will be able to log in to your account to view all the information about the orders you have placed. All data provided through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and we inform you that you have the right to access, rectify and cancel this data.
In compliance with the current Personal Data Protection Act, we inform you that the data collected through this website will be included in a file managed by this PHARMACY with the sole purpose of facilitating the provision of its services. This personal information will not be disclosed to third parties under any circumstances, except to the pharmacy selected to process your order.
Children under the age of 14 may not register.
Access for users of this PHARMACY.
To access your account and place an order, simply click on MY ACCOUNT and then on LOG IN and enter your username and password.
How to make a purchase
Dispensing will always be carried out by the responsible pharmacist.
To make a purchase, simply search for the product you want using the product SEARCH ENGINE located at the top left of the page.
To be valid, the order must include the following contact details of the purchaser: Name and surname, telephone number, email address and postal address, to enable the pharmacist responsible for dispensing the product to contact the purchaser if deemed appropriate, to send them the relevant information on the treatment to ensure its correct use and to dispatch the order.
Once you have selected the desired item on the website, click on the name or image of the product to see its details.
You can then indicate the number of units you wish to purchase. If you then click on ‘Add to basket’, the product will be placed in your basket so that you can proceed to checkout.
Remember that you must register or log in to make a purchase by clicking on the button located in the upper right corner that says MY ACCOUNT.
During the purchase, you will be able to modify the contents of your basket by removing or adding items by accessing the shopping basket by clicking on the basket icon located at the top of the page, next to the product and pharmacy search engine. You will then see a summary of the products you have added to your basket and the total price of your purchase.
To place your order, you must confirm your details, enter your payment details and click on the BUY NOW button.
To make a purchase, users can choose between various ways of placing their order:
• Online via the ‘shopping basket’*
• By telephone to the customer service number: 985 3878 13
• By letter to the address indicated above or by email to info@farmaciacheca.com
* Product photographs are for illustrative purposes only and may be subject to change.
NOTE:
The pharmacist will assess the appropriateness of dispensing medicines, especially in the case of requests for quantities that exceed those used in normal treatments.
5. Financial conditions
The price of medicines will correspond to the legally marked price. All prices shown are final prices and include Value Added Tax (VAT).
All product prices are included alongside the rest of the product description.
Any discounts will be clearly indicated and will always comply with current legislation.
6. Payment
When placing an order, customers can choose to pay for their purchases by credit card, debit card, bank transfer or cash on delivery.
Credit card details are sent directly to the bank; this PHARMACY has no access to your credit card details.
The data is transferred using the HTTPS security protocol, and all information is encrypted. For this payment method, we have contracted the services of Banco Sabadell.
Payment and invoicing
Once an order has been placed by the user and the corresponding payment has been made, the platform will send the end customer an email containing all the information relating to the products purchased, their unit price, applicable taxes, as well as the total price of the purchase and the place of delivery.
In any case, the purchase will only be effective when the pharmacy receives confirmation of payment from the bank that owns the secure payment gateway. If, for any reason, the transaction is declined by the bank, or the full amount corresponding to the order (including surcharges for management fees and bank transfer commissions) is not provided, the order will be suspended and the customer will be informed that the transaction has not been completed.
The customer can view all purchases made to date in their private area.
7. Delivery method, costs and delivery times
The customer may select the delivery method from those available for their delivery area. Please note that delivery times, service quality, delivery point and cost will vary depending on the delivery method selected. This PHARMACY uses the transport company Correosexpress, Correos for home delivery of all purchases of non-prescription medicines for human use.
Deliveries will be made Monday to Friday from 9 a.m. to 7 p.m. No deliveries will be made on Saturdays, Sundays or public holidays.
Orders placed on Saturdays, Sundays and public holidays will be processed and packaged on the first working day following the public holiday, taking into account the working calendar of Asturias and the corresponding agreement.
Orders placed on Saturdays, Sundays and public holidays will take effect on the next working day, under the conditions indicated above.
Order processing hours are from 9 a.m. to 4 p.m. Orders placed outside these hours will be processed on the next working day.
Before confirming your order, you will be informed of the shipping costs and delivery times that apply to your specific order. However, both may vary depending on the specific circumstances of each order. In particular:
• Delivery times may be affected by extraordinary incidents involving the carrier and by difficulties in delivering the goods.
• The shipping costs that appear on the website when placing the order are calculated based on a price. Before confirming your order, you will be informed of the shipping costs and delivery times that apply to your specific order.
We recommend that you check your order at the pharmacy. If you notice any issues (open package, spilled liquid, etc.), please let us know.
8. Return of medicines
The pharmacy will not accept returns of medicines once they have been dispensed and delivered to the customer, except in the case of medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, the medicines will be destroyed through existing integrated waste management systems.
Farmacia Checa will not be held responsible for damage caused by misuse of the products, or for any side effects or allergies they may cause.
9. Items
By law, medicines must be identified with the name of the authorised presentation. Information on non-prescription medicines offered must correspond exactly to the current package leaflet authorised by the Spanish Agency for Medicines and Health Products.
10. Promotions and campaigns
By express legal prohibition. There will be no conditions, gifts, bonuses or any other means of promoting the medicines offered for sale on this website. Any discounts that may be offered will comply with current legislation.
11. Buyer's rights and returns policy
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise the right of withdrawal, you must notify Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our email address info@farmaciacheca. com or by telephone on +34 985 38 78 13, of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of this right before the withdrawal period expires.
Consequences of withdrawal
If you withdraw, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have provided proof of the return of the goods, whichever is earlier.
You must return or deliver the goods to us directly, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the expiry of that period.
You shall bear the direct cost of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply to contracts relating to:
- The supply of goods that are liable to deteriorate or expire rapidly.
- The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
1. The pharmacy cannot accept returns of medicines once they have been dispensed and delivered to the customer, except for medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, returned medicines will be destroyed through the existing integrated waste management systems.
2. The consumer user will be entitled to a refund of the medicine and the amount paid if the delivery time exceeds 50% of the time established at the time of purchase for reasons not attributable to the consumer.
Model withdrawal form
– For the attention of Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our email address info@farmaciacheca.com:
– I/we hereby inform you that I/we withdraw from my/our (*) contract for the sale of the following goods/provision of the following service (*)
– Ordered on/received on (*)
– Name of consumer and user or consumers and users
– Address of consumer and user or consumers and users
– Signature of consumer and user or consumers and users (only if this form is submitted on paper)’
– Date
(*) Delete as appropriate.
12. Customer obligations
The Seller's customer undertakes at all times to provide accurate information on the data requested in the user registration or order forms, and to keep them up to date at all times.
The customer undertakes to accept all the provisions and conditions contained in these General Terms and Conditions, understanding that they reflect the best possible service for the type of activity carried out by the Seller.
They also undertake to keep their personal access codes to our website confidential and with the utmost diligence.
The customer undertakes to enable the delivery of the order requested by providing a delivery address where the order can be delivered within the usual delivery hours for goods (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the event of a breach of this obligation by the customer, the Seller shall not be liable for any delay or failure to deliver the order requested by the customer. In the event of refusal or withdrawal of the shipment, the customer undertakes to pay the return costs.
13. Applicable legislation and competent jurisdiction
Sales made with the Seller are subject to Spanish law. In the event of any conflict or discrepancy, the applicable jurisdiction shall be that of the Courts or Tribunals of the buyer.
This PHARMACY reserves the right to cancel the account of the registered user or customer and may proceed to terminate this contract. In particular, cancellation as a customer and/or user may be carried out in the event of a breach of any of the contractual obligations entered into herein, as well as in the event of use of the website and/or account contrary to the general terms of use, the website's privacy policy and the good faith practices accepted in the sector.
[...]
[...] This is done to ensure the well-being of the patient and compliance with regulations on the responsible sale of medicines.
As established in this Royal Decree, if it is detected that the quantity requested could pose a risk to health, the pharmacist has the authority to modify or even stop the shipment until the necessary checks have been carried out.
We thank you for your understanding and remain at your disposal for any further questions or clarifications.
[...]