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SHIPPING AND RETURNS
Farmacia Checa Pharmacy
Through this web portal, a wide variety of over-the-counter medicines for human use and a wide range of parapharmacy products are made available to end customers.
Conditions of Purchase, Shipping and Transport
These general terms and conditions of contract apply to all commercial transactions made in our online shop, www.farmaciacheca.com, hereinafter referred to as the Seller. For more information about the Seller and our Privacy Policy, please refer to the Legal Notice at the bottom of each page of this shop.
Please read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place an order.
1. Identification
The Seller is a business unit belonging to FARMACIA CHECA, Licensed by: Mr Francisco Carlos Checa Poves, Health Authorisation No.: O-3370-F, Association No. 1101, Official Association of Pharmacists of the Principality of Asturias, with registered address at Avda. de Schutz nº142, 33208-Gijón, Asturias. Any communication may be addressed to the registered office or to the telephone number +34 390603177 or the e-mail address info@farmaciacheca.com.
In accordance with the provisions of Law 29/2006 on guarantees and the rational use of medicines and healthcare products, and Royal Decree 870/2013, of 8 November, which regulates the distance selling to the public, through websites, of medicines for human use not subject to medical prescription, the aforementioned sales shall only be of medicines authorised for such sale.
Any issue that has not been expressly provided for in these conditions shall be understood to be reserved for this PHARMACY, without prejudice to the application of the provisions of current legislation.
This PHARMACY reserves the right to make modifications and/or updates to the conditions governing this contract, of which the customer will be informed in advance for acceptance or rejection in case of substantial changes. In any case, the customer will be deemed to expressly accept such modifications or updates if the customer places a new order through the platform. If accepted by the customer, the modification and entry into force of the new contract will fully replace the conditions in force between the parties to take effect on new orders that the customer requests from the date of acceptance of the new conditions.
2. Activity
The website www.farmaciacheca.com is a web portal through which a wide variety of over-the-counter medicines for human use is made available to end customers. This web portal also has an extensive catalogue of parapharmacy products.
3. Content and information provided on the website
The Vendor reserves the right to modify the presentation and configuration of the website, as well as to suspend access to it temporarily or permanently. The Vendor makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time there is an error of this type, which is at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, the customer is entitled to be supplied at the price that appeared on the website at the time of purchase.
The contents of the website The Seller may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase at no cost to them.
4. Sales system
In order to place an order, it is essential to be registered.
To create a new account or to log in, you can do so via the access in the upper right-hand corner of the page.
New users
To register as a user of this PHARMACY, click on MY ACCOUNT in the user drop-down menu at the top left of the page, and then click on CREATE AN ACCOUNT
In the user registration section, you will find the fields you will need to fill in with your personal details. From this moment on, you will be able to log in to your account to have full information on all the orders you place. All data provided through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and we inform you that you have the right to access, rectify and cancel this data.
In compliance with the current Personal Data Protection Act, we inform you that the data collected through this website will form part of a file managed by this PHARMACY OFFICE with the sole purpose of facilitating the provision of its services. This personal information will not be transferred in any case to third parties except to the selected pharmacy so that it can manage your order.
Children under 14 years of age may not register.
Access for users of this PHARMACY OFFICE.
To access your account and place an order, simply click on MY ACCOUNT and then on LOG IN and enter your username and password.
How to make a purchase
The dispensation will be carried out in all cases with the intervention of the responsible pharmacist.
To make a purchase, simply search for the product you want using the product SEARCH ENGINE located at the top left of the page.
To be valid, the order must include the following contact details of the buyer: Name and surname, telephone number, e-mail address and postal address, to allow the pharmacist responsible for dispensing to contact the buyer if deemed appropriate, to send him/her the corresponding information on the treatment that allows its correct use and to make the shipment.
Once you have selected the desired item on the website, click on the name or image of the product to see its details.
You can then indicate the number of units you wish to purchase. If you then click on ‘Add to basket’, the product will be placed in your basket for you to formalise the order later.
Remember that you must register or authenticate yourself to make a purchase by clicking on the MY ACCOUNT button located in the upper right-hand corner.
During the purchase, you will be able to modify the contents of your basket by removing or adding items by accessing the shopping basket by clicking on the basket icon at the top of the page, next to the product and pharmacy search engine. You will then see a summary of the products you have added to your basket and the total price of your purchase.
To finalise the order, you must confirm your details, enter your payment details and click on the BUY NOW button.
To make a purchase, the user can choose from various ways of sending us their order:
• Internet through the ‘shopping cart’*
• By telephone to the customer service telephone number: 985 3878 13
• By letter to the address indicated above or by e-mail to info@farmaviesques.com
* The photographs of the products are for guidance only and may be subject to change.
NOTE:
The pharmacist will assess the appropriateness of dispensing the medicines, especially in the case of requests for quantities that exceed those used in normal treatments.
5. Financial conditions
The price of the medicines will correspond to the legally established price. All prices shown are final prices, and include Value Added Tax (VAT).
All product prices are included with the rest of the product description.
Any discounts will be expressly indicated, and will always respect the provisions of current legislation.
6. Method of payment
When placing an order, the customer can freely choose to pay for their purchases by credit or debit card, bank transfer or cash on delivery.
The credit card details go directly to the bank; this PHARMACY OFFICE does not have access to your credit card details.
The data is transferred using the HTTPS security protocol, and all information is encrypted. For this payment method we have contracted the services of Banco Sabadell.
Payment and invoicing
Once an order has been placed by the user and the corresponding payment has been made, the platform will send the end customer an e-mail containing all the information relating to the products purchased, their unit price, the applicable taxes, as well as the total price of the purchase and the place of delivery.
In any case, the purchase will only be effective when the pharmacy receives confirmation of payment from the bank that owns the secure payment gateway. If the transaction is for any reason refused by the bank, or if the full amount corresponding to the order is not paid (including surcharges for administration costs and bank transfer fees), the transaction will be suspended and the end customer will be informed that the transaction has not been completed.
The customer has access through the private area to all purchases made to date.
7. Shipping method, costs and delivery time
The customer may select the shipping method from among those available for their shipping zone. They should bear in mind that delivery times, quality of service, delivery point and cost will differ for each form of transport. This PHARMACY OFFICE uses the transport company Correosexpress, Correos and for home delivery of all purchases of non-prescription medicines for human use.
Deliveries will be made from Monday to Friday from 9am to 7pm. There are no deliveries on Saturdays, Sundays or public holidays.
Orders placed on Saturdays, Sundays and public holidays will be calculated and packaged on the first working day following the public holiday, taking into account the working calendar of Asturias and the corresponding agreement.
Orders placed on Saturdays, Sundays and public holidays will take effect on the next working day, under the conditions indicated above.
Order processing hours are from 9 a.m. to 4 p.m. Orders placed outside these hours will be processed on the next working day.
Before confirming their order, customers will be informed of the delivery charges and transport times that apply to their specific order. However, both may vary depending on the specific circumstances of each order. In particular:
• Transport times may be altered by extraordinary incidents involving the carrier and by difficulties in the delivery of the goods.
• The delivery costs that appear on the website when placing the order are calculated based on a price. Before confirming the order, the customer will be informed of the delivery costs and delivery times that apply to their specific order.
We recommend that you check your order at the pharmacy. If you notice any issues (open package, spilled liquid, etc.), please let us know.
8. Return of medication
The pharmacy will not accept returns of medication once it has been dispensed and delivered to the customer, except in the case of medication that has been supplied in error, does not correspond to the order or has been damaged during transport. In all cases, the medication will be destroyed using existing integrated waste management systems.
Farmacia Checa will not be held responsible for any damage caused by the misuse of the products, nor for any side effects or allergies that may result from their use.
9. Articles
By law, medicines must be identified by their authorised name. Information on non-prescription medicines offered must correspond verbatim to the current package leaflet authorised by the Spanish Agency of Medicines and Medical Devices.
10. Promotions and campaigns
By express legal prohibition. There will be no conditions, gifts, giveaways, bonuses or any other means of promotion of the medicines for sale on this website. Any discounts that may be offered will respect the provisions of current legislation.
11. Buyer's rights and return policy
The pharmacy will not accept returns of medicines once they have been dispensed and delivered to the customer, except for those medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, returned medicines will be destroyed using the existing integrated waste management systems.
The consumer user shall be entitled to a refund for the medicine and the full amount paid if the delivery period exceeds 50% of the time established at the time of purchase for reasons not attributable to the consumer.
The Seller guarantees its customers the possibility of cancelling their order at any time and at no cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
For parapharmacy products, the customer shall have a period of 14 days from receipt of the order to terminate the contract and return the purchased product. The customer shall notify the Seller within the stipulated period and by any means permitted by law of his/her wish to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, where appropriate, the invoice issued to the Seller, with the customer bearing the return costs. The return must be delivered by the means desired by the buyer to:
Farmacia Fco Carlos Checa Poves
Avda de Schultz nº 142
33208-Gijón (Spain)
The customer may return any parapharmacy item purchased from the Seller. In these cases, the Seller will refund the purchase price by crediting the credit card, by bank transfer to the account indicated by the customer or by crediting the customer's personal account.
If a product different to the one requested by the customer is delivered due to a mistake by the Seller, the customer will be refunded and the correct product will be delivered at no additional cost to the buyer.
Right of cancellation (excluding medicines)
In the event of cancellation on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. To exercise the right of withdrawal, you must notify us at our address: Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our email address info@farmaciacheca.com or by telephone +34 985 38 78 13, your decision to withdraw from the contract by means of an unequivocal statement either by post, fax or email. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly stated otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have presented proof of their return, whichever condition is met first. You must return the goods to us or hand them directly to us at Farmacia Fco Carlos Checa Poves at Avda. de Schultz 142, 33208-Gijón, you can re-analyse the delivery physically or you can send us the return by whatever means you wish, assuming the direct cost of returning the goods, without any undue delay and, in any case, at the latest within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the deadline has expired. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To communicate your withdrawal, you may use this model form:
For the attention of: Farmacia Fco Carlos Checa Poves, Avda. Schult< 142, 33208-Gijón (Spain) or to the email info@farmaciacheca.com
I/We (*) hereby give notice that
I/We (*) withdraw from my/our (*) contract of
sale of the following goods/provision of the following
service (*)
– Ordered on/received on (*)
– Name of consumer and user or of
consumers and users
– Address of consumer and user or of
consumers and users
– Signature of consumer and user or of
consumers and users (only if this
form is submitted on paper)’
– Date
(*) Delete as appropriate.
This form may be sent by letter or email.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not
incur any expenses as a result of the
reimbursement. We may withhold the reimbursement until
we have received the goods, or until you have
submitted proof of the return of the
goods, whichever condition is met first.
You must return or deliver the goods to us
directly or to [insert the name of the
shop and the address, if applicable, of the person
Important: According to article 103 of Law 3/2014, of 27 March, returns of belts, bras, panties, stockings, socks and glasses are not accepted, in addition to any food products such as infant milk, baby food, food supplements, etc., for reasons of health protection or hygiene.
12. Customer obligations
The Seller's customer undertakes at all times to provide truthful information on the data requested in the user registration or order forms, and to keep it updated at all times.
The customer undertakes to accept all the provisions and conditions contained in these General Terms and Conditions of Contract, understanding that they reflect the best possible service for the type of activity carried out by the Seller.
Likewise, they undertake to keep their personal access codes to our website confidential and with the utmost diligence.
The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual goods delivery hours (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the event of the client failing to fulfil this obligation, the Vendor shall not be held responsible for the delay or impossibility of delivering the order requested by the client. In the event of the shipment being rejected or cancelled, the client agrees to pay the return costs.
13. Applicable legislation and competent jurisdiction
Sales made with the Seller are subject to Spanish legislation. In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the buyer's courts of law.
This PHARMACY OFFICE reserves the right to cancel the account of the registered user or customer, and may proceed to terminate this contract. In particular, cancellation as a customer and/or user may be carried out in the event of detecting a breach of any of the contractual obligations undertaken in this document, as well as in the event of observing use of the website and/or the account that goes against the general terms of use, the website's privacy policy and the good faith uses accepted in the sector.
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
14. Limit on the number of units for purchase of some products
In accordance with current regulations on the distance selling of non-prescription medicines, which is regulated by Royal Decree 870/2013, of 8 November, we would like to inform you that, in the case of placing an order with excessive quantities, the pharmacist has the obligation to verify that the requested doses do not exceed the recommendations for safe and appropriate use. This is done to guarantee the well-being of the patient and compliance with regulations on the responsible sale of medicines.
As established in this Royal Decree, if it is detected that the quantity requested could imply a risk to health, the pharmacist has the authority to modify or even stop the shipment until the necessary verifications are carried out.
We thank you for your understanding and remain at your disposal for any questions or additional clarification.
CUSTOMER SERVICE
For any type of query related to our products or services, to make suggestions, etc., you can contact us using the form that you will find in the contact section. If your query is about an order that has already been placed, please log in to your Order History and complete the form that appears there, this will help us to speed up the process.
SHIPPING AND RETURNS
Farmacia Checa Pharmacy
Through this web portal, a wide variety of over-the-counter medicines for human use and a wide range of parapharmacy products are made available to end customers.
Conditions of Purchase, Shipping and Transport
These general terms and conditions of contract apply to all commercial transactions carried out in our online shop, www.farmaciacheca.com, hereinafter referred to as the Seller. For more information about the Seller and our Privacy Policy, see the Legal Notice at the bottom of each page of this shop.
Please read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place an order.
1. Identification
The Seller is a business unit belonging to FARMACIA CHECA, Licensed by: Mr Francisco Carlos Checa Poves, Health Authorisation No.: O-3370-F, Association No. 1101, Official Association of Pharmacists of the Principality of Asturias, with registered address at Avda. de Schutz nº142, 33208-Gijón, Asturias. Any communication may be addressed to the registered office or to the telephone number +34 390603177 or the e-mail address info@farmaciacheca.com.
In accordance with the provisions of Law 29/2006 on guarantees and the rational use of medicines and healthcare products, and Royal Decree 870/2013, of 8 November, which regulates the distance selling to the public, through websites, of medicines for human use not subject to medical prescription, the aforementioned sales shall only be of medicines authorised for such sale.
Any issue that has not been expressly provided for in these conditions shall be understood to be reserved for this PHARMACY, without prejudice to the application of the provisions of current legislation.
This PHARMACY reserves the right to make modifications and/or updates to the conditions governing this contract, of which the customer will be informed in advance for acceptance or rejection in case of substantial changes. In any case, the client will be considered to expressly accept said modifications or updates if the client places a new order through the platform. If accepted by the client, the modification and entry into force of the new contract will fully replace the conditions in force between the parties to take effect in the new orders that the client requests from the date of acceptance of the new conditions.
2. Activity
www.farmaciacheca.com is a web portal through which a wide variety of over-the-counter medicines for human use is made available to end customers. This web portal also has an extensive catalogue of parapharmacy products.
3. Contents and information provided on the website
The Vendor reserves the right to modify the presentation and configuration of the website, as well as to suspend access to it temporarily or permanently. The Vendor makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, which is at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, the customer is entitled to be supplied at the price that appeared on the website at the time of purchase.
The contents of the website The Seller may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase at no cost to them.
4. Sales system
In order to place an order, it is essential to be registered.
To create a new account or to log in, you can do so via the access in the upper right-hand corner of the page.
New users
To register as a user of this PHARMACY, click on MY ACCOUNT in the user drop-down menu at the top left of the page, and then click on CREATE AN ACCOUNT
In the user registration section, you will find the fields you will need to fill in with your personal details. From this moment on, you will be able to log in to your account to have full information on all the orders you place. All data provided through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and we inform you that you have the right to access, rectify and cancel this data.
In compliance with the current Personal Data Protection Act, we inform you that the data collected through this website will form part of a file managed by this PHARMACY OFFICE with the sole purpose of facilitating the provision of its services. This personal information will not be transferred in any case to third parties except to the selected pharmacy so that it can manage your order.
Children under 14 years of age may not register.
Access for users of this PHARMACY OFFICE.
To access your account and place an order, simply click on MY ACCOUNT and then on LOG IN and enter your username and password.
How to make a purchase
The dispensation will be carried out in all cases with the intervention of the responsible pharmacist.
To make a purchase, simply search for the product you want using the product SEARCH ENGINE located at the top left of the page.
To be valid, the order must include the following contact details of the buyer: Name and surname, telephone number, e-mail address and postal address, to allow the pharmacist responsible for dispensing to contact the buyer if deemed appropriate, to send him/her the corresponding information on the treatment that allows its correct use and to make the shipment.
Once you have selected the desired item on the website, click on the name or image of the product to see its details.
You can then indicate the number of units you wish to purchase. If you then click on ‘Add to basket’, the product will be placed in your basket for you to formalise the order later.
Remember that you must register or authenticate yourself to make a purchase by clicking on the MY ACCOUNT button located in the upper right-hand corner.
During the purchase, you will be able to modify the contents of your basket by removing or adding items by accessing the shopping basket by clicking on the basket icon at the top of the page, next to the product and pharmacy search engine. You will then see a summary of the products you have added to your basket and the total price of your purchase.
To finalise the order, you must confirm your details, enter your payment details and click on the BUY NOW button.
To make a purchase, the user can choose from various ways of sending us their order:
• Internet through the ‘shopping cart’*
• By telephone to the customer service telephone number: 985 3878 13
• By letter to the address indicated above or by e-mail to info@farmaviesques.com
* The photographs of the products are for guidance only and may be subject to change.
NOTE:
The pharmacist will assess the appropriateness of dispensing the medicines, especially in the case of requests for quantities that exceed those used in normal treatments.
5. Financial conditions
The price of the medicines will correspond to the legal price. All prices shown are final prices, and include Value Added Tax (VAT).
All product prices are included with the rest of the product description.
Any discounts will be expressly indicated, and will always respect the provisions of current legislation.
6. Method of payment
When placing an order, the customer can freely choose to pay for their purchases by credit or debit card, bank transfer or cash on delivery.
The credit card details go directly to the bank; this PHARMACY OFFICE does not have access to your credit card details.
The data is transferred using the HTTPS security protocol, and all information is encrypted. For this payment method we have contracted the services of Banco Sabadell.
Payment and invoicing
Once an order has been placed by the user and the corresponding payment has been made, the platform will send the end customer an e-mail containing all the information relating to the products purchased, their unit price, the applicable taxes, as well as the total price of the purchase and the place of delivery.
In any case, the purchase will only be effective when the pharmacy receives confirmation of payment from the bank that owns the secure payment gateway. If the transaction is for any reason refused by the bank, or if the full amount corresponding to the order is not paid (including surcharges for administration costs and bank transfer fees), the transaction will be suspended and the end customer will be informed that the transaction has not been completed.
The customer has access through the private area to all purchases made to date.
7. Shipping method, costs and delivery time
The customer may select the shipping method from among those available for their shipping zone. They should bear in mind that delivery times, quality of service, delivery point and cost will differ for each form of transport. This PHARMACY OFFICE uses the transport company Correosexpress, Correos and for home delivery of all purchases of non-prescription medicines for human use.
Deliveries will be made from Monday to Friday from 9am to 7pm. There are no deliveries on Saturdays, Sundays or public holidays.
Orders placed on Saturdays, Sundays and public holidays will be calculated and packaged on the first working day following the public holiday, taking into account the working calendar of Asturias and the corresponding agreement.
Orders placed on Saturdays, Sundays and public holidays will take effect on the next working day, under the conditions indicated above.
Order processing hours are from 9 a.m. to 4 p.m. Orders placed outside these hours will be processed on the next working day.
Before confirming their order, customers will be informed of the delivery charges and transport times that apply to their specific order. However, both may vary depending on the specific circumstances of each order. In particular:
• Transport times may be altered by extraordinary incidents involving the carrier and by difficulties in the delivery of the goods.
• The delivery costs that appear on the website when placing the order are calculated based on a price. Before confirming the order, the customer will be informed of the delivery costs and delivery times that apply to their specific order.
We recommend that you check your order at the pharmacy. If you notice any issues (open package, spilled liquid, etc.), please let us know.
8. Return of medication
The pharmacy will not accept returns of medication once it has been dispensed and delivered to the customer, except in the case of medication that has been supplied in error, does not correspond to the order or has been damaged during transport. In all cases, the medication will be destroyed using existing integrated waste management systems.
Farmacia Checa will not be held responsible for any damage caused by the misuse of the products, nor for any side effects or allergies that may result from their use.
9. Articles
By law, medicines must be identified by their authorised name. Information on non-prescription medicines offered must correspond verbatim to the current package leaflet authorised by the Spanish Agency of Medicines and Medical Devices.
10. Promotions and campaigns
By express legal prohibition. There will be no conditions, gifts, giveaways, bonuses or any other means of promotion of the medicines for sale on this website. Any discounts that may be offered will respect the provisions of current legislation.
11. Buyer's rights and return policy
The pharmacy will not accept returns of medicines once they have been dispensed and delivered to the customer, except for those medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, returned medicines will be destroyed using the existing integrated waste management systems.
The consumer user shall be entitled to a refund for the medicine and the full amount paid if the delivery period exceeds 50% of the time established at the time of purchase for reasons not attributable to the consumer.
The Seller guarantees its customers the possibility of cancelling their order at any time and at no cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
For parapharmacy products, the customer shall have a period of 14 days from receipt of the order to terminate the contract and return the purchased product. The customer shall notify the Seller within the stipulated period and by any means permitted by law of his/her wish to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, where appropriate, the invoice issued to the Seller, with the customer bearing the return costs. The return must be delivered by the means desired by the buyer to:
Farmacia Fco Carlos Checa Poves
Avda de Schultz nº 142
33208-Gijón (Spain)
The customer may return any parapharmacy item purchased from the Seller. In these cases, the Seller will refund the purchase price by crediting the credit card, by bank transfer to the account indicated by the customer or by crediting the customer's personal account.
If a product different to the one requested by the customer is delivered due to a mistake by the Seller, the customer will be refunded and the correct product will be delivered at no additional cost to the buyer.
Right of withdrawal (excluding medicines)
You have the right to withdraw from this contract within 14 days without the need to provide justification. The withdrawal period will expire 14 days after the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. To exercise the right of withdrawal, you must notify us at our address: Farmacia Fco Carlos Checa Poves, Avda. de Schultz nº142 33208-Gijón (Spain), by email to our address info@farmaciacheca.com or by telephone +34 985 38 78 13, your decision to withdraw from the contract by means of an unequivocal statement either by post, fax or email. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly stated otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have presented proof of their return, whichever condition is met first. You must return the goods to us or hand them directly to us at Farmacia Fco Carlos Checa Poves at Avda. de Schultz 142, 33208-Gijón, you can re-analyse the delivery physically or you can send us the return by whatever means you wish, assuming the direct cost of returning the goods, without any undue delay and, in any case, at the latest within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the deadline has expired. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To communicate your withdrawal, you may use this model form:
For the attention of: Farmacia Fco Carlos Checa Poves, Avda. Schult< 142, 33208-Gijón (Spain) or to the email info@farmaciacheca.com
I/We (*) hereby give notice that
I/We (*) withdraw from my/our (*) contract of
sale of the following goods/provision of the following
service (*)
– Ordered on/received on (*)
– Name of consumer and user or of
consumers and users
– Address of consumer and user or of
consumers and users
– Signature of consumer and user or of
consumers and users (only if this
form is submitted on paper)’
– Date
(*) Delete as appropriate.
This form may be sent by letter or email.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly stated otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have presented proof of their return, whichever condition is met first.
You must return the goods to us or deliver them directly to Farmacia Fco. Carlos Checa, Avda de Schutz nº 142 33208-Gijón (SPAIN), without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the deadline has expired. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply to contracts that refer to: .
- The supply of goods that can deteriorate or expire quickly.
- The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
12. Customer obligations
The Seller's customer undertakes at all times to provide truthful information on the data requested in the user registration or order forms, and to keep it updated at all times.
The customer undertakes to accept all the provisions and conditions contained in these General Terms and Conditions of Contract, understanding that they reflect the best possible service for the type of activity carried out by the Seller.
Likewise, they undertake to keep their personal access codes to our website confidential and with the utmost diligence.
The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual goods delivery hours (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the event of the client failing to fulfil this obligation, the Vendor shall not be held responsible for the delay or impossibility of delivering the order requested by the client. In the event of the shipment being rejected or cancelled, the client agrees to pay the return costs.
13. Applicable legislation and competent jurisdiction
Sales made with the Seller are subject to Spanish legislation. In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the buyer's courts of law.
This PHARMACY OFFICE reserves the right to cancel the account of the registered user or customer, and may proceed to terminate this contract. In particular, cancellation as a customer and/or user may be carried out in the event of detecting a breach of any of the contractual obligations undertaken in this document, as well as in the event of observing use of the website and/or the account that goes against the general terms of use, the website's privacy policy and the good faith uses accepted in the sector.
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
14. Limit on the number of units for purchase of some products
In accordance with current regulations on the distance selling of non-prescription medicines, which is regulated by Royal Decree 870/2013, of 8 November, we would like to inform you that, in the case of placing an order with excessive quantities, the pharmacist has the obligation to verify that the requested doses do not exceed the recommendations for safe and appropriate use. This is done to guarantee the well-being of the patient and compliance with regulations on the responsible sale of medicines.
As established in this Royal Decree, if it is detected that the quantity requested could imply a risk to health, the pharmacist has the authority to modify or even stop the shipment until the necessary verifications are carried out.
We thank you for your understanding and remain at your disposal for any questions or additional clarification.
CUSTOMER SERVICE
For any type of query related to our products or services, to make suggestions, etc., you can contact us using the form you will find in the contact section. If your query is about an order that has already been placed, please log in to your Order History and complete the form that appears there, this will help us speed up the process.