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SHIPPING & RETURNS
SHIPPING COSTS
The amount of these costs is set by the transport company used. You can view them at the time of payment processing, just before confirming your order.
Peninsula 4.25 € Normal Service
€ 6.50 Urgent Service 24h
You can view them at the time of payment processing, just before confirming your order.
Free shipping if the amount of your order exceeds € 50, you can benefit from free shipping on the Standard service.
The Urgent 24h service, all orders placed before 3pm, will be delivered the next day.
FOLLOWING YOUR ORDER
In Farmachecaonline we assign to each order a tracking number so that your order will be located at all times. With a call to the courier company, you will know where your order is at that moment.
DELIVERY
Once your order is placed, the departure time of Farmachecaonline warehouses is between 24 and 48 working hours.
To this period it is necessary to add the time it takes for the carrier to pick up and deliver your order.
If you do not have any item (s) in your order, we would inform you as soon as possible giving you an estimated delivery time.
We only work with courier companies and specialized transport, in case of absence, the courier will spend a second time to ensure delivery of your order within the established deadline. If this is not possible, they will be able to contact you on the telephone number you have provided.
Once your order has left our warehouses it is in the hands of the transport company of your choice. Therefore we no longer control the package. If you have any questions or queries and your package has already left our warehouses, please contact the chosen transport company directly.
The customer is responsible for the accuracy and correctness of their address data provided. In case there is an error in the address (in whole or in part) and a second shipment is required, the customer will be responsible for the shipping cost that could be incurred.
The amount of these costs is set by the transport company used. You can view them at the time of payment processing, just before confirming your order.
Peninsula 4.25 € Normal Service
€ 6.50 Urgent Service 24h
You can view them at the time of payment processing, just before confirming your order.
Free shipping if the amount of your order exceeds € 50, you can benefit from free shipping on the Standard service.
The Urgent 24h service, all orders placed before 3pm, will be delivered the next day.
FOLLOWING YOUR ORDER
In Farmachecaonline we assign to each order a tracking number so that your order will be located at all times. With a call to the courier company, you will know where your order is at that moment.
DELIVERY
Once your order is placed, the departure time of Farmachecaonline warehouses is between 24 and 48 working hours.
To this period it is necessary to add the time it takes for the carrier to pick up and deliver your order.
If you do not have any item (s) in your order, we would inform you as soon as possible giving you an estimated delivery time.
We only work with courier companies and specialized transport, in case of absence, the courier will spend a second time to ensure delivery of your order within the established deadline. If this is not possible, they will be able to contact you on the telephone number you have provided.
Once your order has left our warehouses it is in the hands of the transport company of your choice. Therefore we no longer control the package. If you have any questions or queries and your package has already left our warehouses, please contact the chosen transport company directly.
The customer is responsible for the accuracy and correctness of their address data provided. In case there is an error in the address (in whole or in part) and a second shipment is required, the customer will be responsible for the shipping cost that could be incurred.
WARRANTY AND CLAIMS
All products offered are original products of the brand, with factory warranty certificate and in principle without any defect.
RIGHT OF RETRACTATION
Under the law you benefit from a period of fourteen (14) days from the date of receipt of the products, to exercise your right of withdrawal without having to justify the reasons or pay penalties except for shipping costs, being indispensable requirement that the customer service department be contacted within a maximum period of 48 hours using the form for this purpose in the Order History of the client file. If this prior communication is not carried out, it will not be possible to process the return.
However, to carry out the return it will be necessary to deliver the product with the packaging in perfect condition, that the product and its accessories are in perfect condition, as well as that the product is packaged so that its deterioration is not possible during transport, assuming this possible damage during it. Farmachecaonline will not accept the return of the product when it shows obvious signs of use.
Once we receive the merchandise in our warehouse, and after checking the status of it, we will proceed to refund the amount according to the payment method made by the customer. Shipping costs will not be refunded under any circumstances.
The return management costs will be paid by the user prior to the return.
DEFECTIVE PRODUCTS OR WRONG DELIVERIES:
In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt for either the return of the economic amount paid or for the return of the product for another of identical characteristics. In these cases, Farmachecaonline will be responsible for the shipping or return of the product.
The user has 7 days from the delivery of the product to be able to return it, being an essential requirement that he be contacted within a maximum period of 48 hours from the reception of the order with the customer service department through the form available for access from his Order History, indicating the reason for the return and attaching a photocopy of the delivery note. If this prior communication is not carried out, it will not be possible to process the return.
However,
• In case of return due to erroneous delivery, delivery of the product with the packaging in perfect condition will be necessary, that the product and its accessories are in perfect condition, as well as that the product is packaged so that its deterioration is not possible during the transport, assuming this possible damage during it. Farmachecaonline will not accept the return of the product when it shows obvious signs of use.
• In case of defective product the user will try to send the product in the best conditions.
The refund of the amount will be made according to the way in which the user had initially paid the purchase and provided that the requirements indicated above are met.
CUSTOMER SUPPORT
For any type of query related to our products or services, provide suggestions, etc. You can contact us using the form you will find in the contact section. If your question is about an order already placed, please enter your Order History and complete the form that appears there, this will help us expedite the process.
MODIFICATION OF DATA AND CONDITIONS
Farmachecaonline reserves the right to modify the commercial offer presented on the web (products, prices, promotions and commercial and service conditions) at any time. Any new version of these will be indicated previously in the "Shipping and Returns" section.
All products offered are original products of the brand, with factory warranty certificate and in principle without any defect.
RIGHT OF RETRACTATION
Under the law you benefit from a period of fourteen (14) days from the date of receipt of the products, to exercise your right of withdrawal without having to justify the reasons or pay penalties except for shipping costs, being indispensable requirement that the customer service department be contacted within a maximum period of 48 hours using the form for this purpose in the Order History of the client file. If this prior communication is not carried out, it will not be possible to process the return.
However, to carry out the return it will be necessary to deliver the product with the packaging in perfect condition, that the product and its accessories are in perfect condition, as well as that the product is packaged so that its deterioration is not possible during transport, assuming this possible damage during it. Farmachecaonline will not accept the return of the product when it shows obvious signs of use.
Once we receive the merchandise in our warehouse, and after checking the status of it, we will proceed to refund the amount according to the payment method made by the customer. Shipping costs will not be refunded under any circumstances.
The return management costs will be paid by the user prior to the return.
DEFECTIVE PRODUCTS OR WRONG DELIVERIES:
In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt for either the return of the economic amount paid or for the return of the product for another of identical characteristics. In these cases, Farmachecaonline will be responsible for the shipping or return of the product.
The user has 7 days from the delivery of the product to be able to return it, being an essential requirement that he be contacted within a maximum period of 48 hours from the reception of the order with the customer service department through the form available for access from his Order History, indicating the reason for the return and attaching a photocopy of the delivery note. If this prior communication is not carried out, it will not be possible to process the return.
However,
• In case of return due to erroneous delivery, delivery of the product with the packaging in perfect condition will be necessary, that the product and its accessories are in perfect condition, as well as that the product is packaged so that its deterioration is not possible during the transport, assuming this possible damage during it. Farmachecaonline will not accept the return of the product when it shows obvious signs of use.
• In case of defective product the user will try to send the product in the best conditions.
The refund of the amount will be made according to the way in which the user had initially paid the purchase and provided that the requirements indicated above are met.
CUSTOMER SUPPORT
For any type of query related to our products or services, provide suggestions, etc. You can contact us using the form you will find in the contact section. If your question is about an order already placed, please enter your Order History and complete the form that appears there, this will help us expedite the process.
MODIFICATION OF DATA AND CONDITIONS
Farmachecaonline reserves the right to modify the commercial offer presented on the web (products, prices, promotions and commercial and service conditions) at any time. Any new version of these will be indicated previously in the "Shipping and Returns" section.