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FARMACIA OFFICE “FARMACIACHECA”
Through this web portal, a wide variety of non-prescription medicines for human use and a wide range of parapharmacy products are made available to end customers.
PURCHASE, SHIPPING AND TRANSPORTATION CONDITIONS
These general contracting conditions apply to all commercial transactions made in our online store, www.farmachecaonlien.com, hereinafter The Seller. For more information about the Seller and our Privacy Policy, consult the Legal Notice lodged in the order of each page of this store.
Please read these Purchase Conditions and our Privacy Policy carefully before ordering. If you do not agree with all the Purchase Conditions and with the Privacy Policy, you must not place any order.
1.IDENTIFICATION
The Seller is a business unit belonging to FARMACIA CARLOS CHECA, Licensed: Mr. Francisco Carlos Checa Poves, NIF 70.163.904-N, Health Authorization Number: 337-F, Collegiate Number 1101, Official College of Pharmacists of the Principality of Asturias, domiciled at Avda de Schultz 142, 33208 Gijón, Asturias. Any communication may be directed to the registered office or telephone 684651424 or the email address info@farmaciacheca.com
In accordance with the provisions of Law 29/2006 on guarantees and rational use of medicines and health products, and Royal Decree 870/2013, of November 8, which regulates distance selling to the public, through of websites, of medicines for human use not subject to medical prescription, the aforementioned sales will only be of the medicines authorized for said sale.
Any issue that has not been expressly provided for in these conditions shall be construed as reserved for this PHARMACY OFFICE, without prejudice to the application of the provisions of current regulations.
This PHARMACY OFFICE reserves the right to carry out modifications and / or updates in the conditions that govern this contract, which will be previously informed to the client for acceptance or rejection in case of being substantial. In any case, the customer will be deemed to expressly accept such modifications or updates if the customer makes a new order through the platform. In case of being accepted by the client, the modification and entry into force of the new contract will fully replace the conditions in force between the parties to take effect on the new orders that the client requests from the date of acceptance of the new conditions.
2. ACTIVITY
www.farmachecaonline.com is a web portal through which a wide variety of over-the-counter medications for human use are made available to end customers. This web portal also has an extensive catalog of parapharmacy products.
3. CONTENTS AND INFORMATION PROVIDED ON THE WEBSITE
The Seller reserves the right to modify the presentation and configuration on the website, as well as suspend access to it temporarily or permanently. The Seller makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of the Seller, it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the customer has the right to be supplied at the price that was listed on the website at the time of purchase.
The contents of the website The Seller may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to rescind his purchase without any cost on his part.
4. SALES SYSTEM
To place an order it is essential to be registered.
To create a new account or authenticate you can do so through the access found in the upper right of the page.
New users
In order to register as a user in this PHARMACY OFFICE, you must click on MY ACCOUNT in the user drop-down at the top left of the page, and then click on CREATE AN ACCOUNT. The registered user account is personal and non-transferable, being able to register only as a natural person, and under no circumstances legal persons.
Only purchases of products through this PHARMACY OFFICE are allowed to individuals and not to companies and / or professionals who wish to market these products through other sales channels.
In the user registration section, you will find the fields that you will have to complete with your personal data. From this moment you can enter your account to have a total information of all the orders you are making. All data provided through electronic forms and / or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, and we inform you that you have the right to access to the file, rectification and cancellation of this data.
In compliance with the current Personal Data Protection Law, we inform you that the data collected through this website will be part of a file managed by this PHARMACY OFFICE with the sole purpose of facilitating the provision of its services . This personal information will not be transferred in any case to third parties except the selected pharmacy so that you can manage your order.
Children under 14 years old cannot register.
Access to users of this PHARMACY OFFICE.
To be able to go to your account and be able to place an order, you just need to click on MY ACCOUNT and then on LOGIN enter your username and password.
How to make a purchase
The dispensation will be made in any case with the intervention of responsible pharmacist.
To carry out the purchase process, you just have to search for the product you want, using the product FINDER located at the top left of the page.
To be valid, the order must include the following contact details of the buyer: Name and surname, telephone, NIF, email and postal address, to allow the pharmacist responsible for the dispensation to contact the buyer if deemed appropriate, send the corresponding information about the treatment that allows its correct use and sending.
The pharmacy will enable online chat to address any questions about the requested medication as well as any other relevant information in order to ensure its proper use.
Once you have selected the desired article on the web, click on the name or image of the product to see its detail.
You can then indicate the number of units you want to purchase. If you click “Add to cart” below, the product will be placed in your basket to later place the order.
Remember that you must register or authenticate in order to make a purchase on the button located in the upper right area to put MY ACCOUNT.
During the purchase, you will be able to modify the contents of your cart by removing or adding items by accessing the shopping cart by clicking on the shopping cart icon at the top of the page, next to the product and pharmacy search engine . As a result you will get the summary of the products you have added to the basket and the total purchase price.
To formalize the order you must confirm your details, enter the payment details and click on the BUY NOW button
To make a purchase, the user can choose between different ways to send us their order:
• Internet through the “shopping cart” *
• Telephone to the customer service telephone: 9
• By letter to the address indicated above or email info@farmaviesques.com
* The photographs of the products are indicative, and may undergo changes.
NOTE:
The pharmacist will assess the relevance or not of the dispensing of medications, especially when requesting quantities that exceed those used in the usual treatments.
To place an order it is essential to be registered.
To create a new account or authenticate you can do so through the access found in the upper right of the page.
New users
In order to register as a user in this PHARMACY OFFICE, you must click on MY ACCOUNT in the user drop-down at the top left of the page, and then click on CREATE AN ACCOUNT. The registered user account is personal and non-transferable, being able to register only as a natural person, and under no circumstances legal persons.
Only purchases of products through this PHARMACY OFFICE are allowed to individuals and not to companies and / or professionals who wish to market these products through other sales channels.
In the user registration section, you will find the fields that you will have to complete with your personal data. From this moment you can enter your account to have a total information of all the orders you are making. All data provided through electronic forms and / or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, and we inform you that you have the right to access to the file, rectification and cancellation of this data.
In compliance with the current Personal Data Protection Law, we inform you that the data collected through this website will be part of a file managed by this PHARMACY OFFICE with the sole purpose of facilitating the provision of its services . This personal information will not be transferred in any case to third parties except the selected pharmacy so that you can manage your order.
Children under 14 years old cannot register.
Access to users of this PHARMACY OFFICE.
To be able to go to your account and be able to place an order, you just need to click on MY ACCOUNT and then on LOGIN enter your username and password.
How to make a purchase
The dispensation will be made in any case with the intervention of responsible pharmacist.
To carry out the purchase process, you just have to search for the product you want, using the product FINDER located at the top left of the page.
To be valid, the order must include the following contact details of the buyer: Name and surname, telephone, NIF, email and postal address, to allow the pharmacist responsible for the dispensation to contact the buyer if deemed appropriate, send the corresponding information about the treatment that allows its correct use and sending.
The pharmacy will enable online chat to address any questions about the requested medication as well as any other relevant information in order to ensure its proper use.
Once you have selected the desired article on the web, click on the name or image of the product to see its detail.
You can then indicate the number of units you want to purchase. If you click “Add to cart” below, the product will be placed in your basket to later place the order.
Remember that you must register or authenticate in order to make a purchase on the button located in the upper right area to put MY ACCOUNT.
During the purchase, you will be able to modify the contents of your cart by removing or adding items by accessing the shopping cart by clicking on the shopping cart icon at the top of the page, next to the product and pharmacy search engine . As a result you will get the summary of the products you have added to the basket and the total purchase price.
To formalize the order you must confirm your details, enter the payment details and click on the BUY NOW button
To make a purchase, the user can choose between different ways to send us their order:
• Internet through the “shopping cart” *
• Telephone to the customer service telephone: 9
• By letter to the address indicated above or email info@farmaviesques.com
* The photographs of the products are indicative, and may undergo changes.
NOTE:
The pharmacist will assess the relevance or not of the dispensing of medications, especially when requesting quantities that exceed those used in the usual treatments.
5. ECONOMIC CONDITIONS
The price of the medications will correspond to the legal marking. All prices shown are final prices, expressly including Value Added Tax (VAT).
All product prices are included with the rest of the product description.
The existence of a discount will be expressly indicated, and will always respect the provisions of current legislation.
6. PAYMENT METHOD
When placing the order, the customer can freely choose to pay for purchases made by credit card, debit card, bank transfer and cash on delivery.
Credit card details go to the bank directly, this PHARMACY OFFICE does not have access to your credit card information.
The data is transferred using the HTTPS security protocol, all information is encrypted. For this payment method we have contracted the services of the Bank.
Payment and billing
Once an order has been placed by the user and the corresponding payment has been made, the platform will send the final customer an email in which all the information related to the products purchased, their unit price, the applicable taxes, as well as the total price of the purchase and the place of delivery of it.
In any case, the purchase will only be effective when the pharmacy receives the payment confirmation by the bank that owns the secure payment gateway. If the transaction results for any reason denied by said entity, or the full amount corresponding to the amount of the order (including management fees and bank transfer fees) is not provided, it will be suspended informing the end customer that the transaction does not It has been finalized.
The customer has at his disposal through the private area all purchases made so far.
7. FORM, EXPENSES AND DELIVERY TIME
The customer can select the shipping method from among the possible ones for his shipping area. You should keep in mind that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport. This PHARMACY OFFICE uses the CORREOS Express transportation company for home delivery of all purchases of over-the-counter medications for human use.
Deliveries will be made from Monday to Friday from 9 a.m. to 7 p.m. Deliveries are not made on Saturdays, Sundays and holidays.
Orders placed on Saturdays, Sundays and holidays computed and packaged on the first business day following the holiday, taking into account the work calendar of Asturias and the corresponding agreement.
Orders placed during Saturdays, Sundays and holidays, will be effective the next business day, under the conditions indicated above.
Order processing hours from 9 a.m. to 5 p.m. Orders placed outside this time slot will be processed on the next business day.
Before confirming your order, the customer will be informed about shipping costs and transport deadlines that apply to your specific order. However, both may vary depending on the specific circumstances of each order. Especially:
• The transport deadlines can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
• Shipping costs that appear on the web when placing the order and are calculated based on a price. Before confirming your order, the customer will be informed about the shipping costs and transport deadlines that apply to your specific order.
We recommend that you check your order at the pharmacy office. In case you notice any incident (open package, spilled liquid, etc.) let us know
The price of the medications will correspond to the legal marking. All prices shown are final prices, expressly including Value Added Tax (VAT).
All product prices are included with the rest of the product description.
The existence of a discount will be expressly indicated, and will always respect the provisions of current legislation.
6. PAYMENT METHOD
When placing the order, the customer can freely choose to pay for purchases made by credit card, debit card, bank transfer and cash on delivery.
Credit card details go to the bank directly, this PHARMACY OFFICE does not have access to your credit card information.
The data is transferred using the HTTPS security protocol, all information is encrypted. For this payment method we have contracted the services of the Bank.
Payment and billing
Once an order has been placed by the user and the corresponding payment has been made, the platform will send the final customer an email in which all the information related to the products purchased, their unit price, the applicable taxes, as well as the total price of the purchase and the place of delivery of it.
In any case, the purchase will only be effective when the pharmacy receives the payment confirmation by the bank that owns the secure payment gateway. If the transaction results for any reason denied by said entity, or the full amount corresponding to the amount of the order (including management fees and bank transfer fees) is not provided, it will be suspended informing the end customer that the transaction does not It has been finalized.
The customer has at his disposal through the private area all purchases made so far.
7. FORM, EXPENSES AND DELIVERY TIME
The customer can select the shipping method from among the possible ones for his shipping area. You should keep in mind that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport. This PHARMACY OFFICE uses the CORREOS Express transportation company for home delivery of all purchases of over-the-counter medications for human use.
Deliveries will be made from Monday to Friday from 9 a.m. to 7 p.m. Deliveries are not made on Saturdays, Sundays and holidays.
Orders placed on Saturdays, Sundays and holidays computed and packaged on the first business day following the holiday, taking into account the work calendar of Asturias and the corresponding agreement.
Orders placed during Saturdays, Sundays and holidays, will be effective the next business day, under the conditions indicated above.
Order processing hours from 9 a.m. to 5 p.m. Orders placed outside this time slot will be processed on the next business day.
Before confirming your order, the customer will be informed about shipping costs and transport deadlines that apply to your specific order. However, both may vary depending on the specific circumstances of each order. Especially:
• The transport deadlines can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
• Shipping costs that appear on the web when placing the order and are calculated based on a price. Before confirming your order, the customer will be informed about the shipping costs and transport deadlines that apply to your specific order.
We recommend that you check your order at the pharmacy office. In case you notice any incident (open package, spilled liquid, etc.) let us know
8. ARTICLES
For legal imperative, medications must be identified with the name of the authorized presentation. The information on the medicines not subject to prescription offered must correspond literally with the current prospectus authorized by the Spanish Agency for Medicines and Health Products.
9. PROMOTIONS AND CAMPAIGNS
By express legal prohibition. There will be no conditions, gifts, gifts, bonuses or any other means of promoting the medicines sold on this website. The discounts that may be offered, will respect the provisions of current legislation.
10. PURCHASER'S RIGHTS AND RETURNS POLICY
The pharmacy will not be able to accept returns of the medicines once they have been dispensed and delivered to the client, except for those medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases the returned medicines will be destined to be destroyed, through the existing integrated waste management systems.
The user consumer will be entitled to the return of the medicine and the full amount paid in the event that the delivery time exceeds 50% of the time established in the purchase for reasons not attributable to it.
The Seller guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The customer will have a period of 14 days for the parapharmacy products from the receipt of the order to terminate the contract and return the purchased product. The client will communicate to the Seller within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, invoice issued to the Seller, running The customer with the return costs.
The customer may return any parapharmacy item that he has purchased at The Seller. In these cases, the Seller will return the money of the purchase through a credit card payment, by bank transfer to the account indicated by the customer or by credit to his personal account.
If a product other than the one requested by the customer was delivered by error of the Seller, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.
Right of withdrawal (excluding medications)
To make use of the right of withdrawal in purchases of parapharmacy products, it is essential that the product is in perfect condition, along with its accessories, cables and manuals or guides, where appropriate. Any product that has been damaged or used more than is reasonably necessary for the adoption of the final decision on the final purchase of the product, or that is not sent with its presentation and, or without original packaging or in a packaging that is found damaged or damaged beyond the simple opening of the product, it will suffer depreciation.
For any incident related to the return of items from our store you can contact our Customer Service Department via email: info@farmachecaonline.com or by phone 985387813.
Repair and replacement will be free for the consumer and user. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
The seller responds to the lack of conformity that is manifested within two years of delivery, although the consumer and user must inform the seller of the lack of conformity within two months of being aware of it.
In case of withdrawal or rejection of the purchase through the transport company. The seller will return the purchase money less the return costs generated within 14 days of receiving the order.
Important: According to article 103 of Law 3/2014, of March 27, returns of girdles, bras, panties, tights, socks and glasses are not accepted, in addition to any food products such as baby milk, porridge, food supplements , etc., for reasons of health protection or hygiene.
For legal imperative, medications must be identified with the name of the authorized presentation. The information on the medicines not subject to prescription offered must correspond literally with the current prospectus authorized by the Spanish Agency for Medicines and Health Products.
9. PROMOTIONS AND CAMPAIGNS
By express legal prohibition. There will be no conditions, gifts, gifts, bonuses or any other means of promoting the medicines sold on this website. The discounts that may be offered, will respect the provisions of current legislation.
10. PURCHASER'S RIGHTS AND RETURNS POLICY
The pharmacy will not be able to accept returns of the medicines once they have been dispensed and delivered to the client, except for those medicines that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases the returned medicines will be destined to be destroyed, through the existing integrated waste management systems.
The user consumer will be entitled to the return of the medicine and the full amount paid in the event that the delivery time exceeds 50% of the time established in the purchase for reasons not attributable to it.
The Seller guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The customer will have a period of 14 days for the parapharmacy products from the receipt of the order to terminate the contract and return the purchased product. The client will communicate to the Seller within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, invoice issued to the Seller, running The customer with the return costs.
The customer may return any parapharmacy item that he has purchased at The Seller. In these cases, the Seller will return the money of the purchase through a credit card payment, by bank transfer to the account indicated by the customer or by credit to his personal account.
If a product other than the one requested by the customer was delivered by error of the Seller, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.
Right of withdrawal (excluding medications)
To make use of the right of withdrawal in purchases of parapharmacy products, it is essential that the product is in perfect condition, along with its accessories, cables and manuals or guides, where appropriate. Any product that has been damaged or used more than is reasonably necessary for the adoption of the final decision on the final purchase of the product, or that is not sent with its presentation and, or without original packaging or in a packaging that is found damaged or damaged beyond the simple opening of the product, it will suffer depreciation.
For any incident related to the return of items from our store you can contact our Customer Service Department via email: info@farmachecaonline.com or by phone 985387813.
Repair and replacement will be free for the consumer and user. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
The seller responds to the lack of conformity that is manifested within two years of delivery, although the consumer and user must inform the seller of the lack of conformity within two months of being aware of it.
In case of withdrawal or rejection of the purchase through the transport company. The seller will return the purchase money less the return costs generated within 14 days of receiving the order.
Important: According to article 103 of Law 3/2014, of March 27, returns of girdles, bras, panties, tights, socks and glasses are not accepted, in addition to any food products such as baby milk, porridge, food supplements , etc., for reasons of health protection or hygiene.
11. CUSTOMER OBLIGATIONS
The customer of The Seller undertakes at all times to provide truthful information about the data requested in the user registration or order fulfillment forms, and to keep them updated at all times.
The client undertakes to accept all the provisions and conditions set forth in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.
Likewise, you agree to keep your personal access codes confidential to our website with the utmost diligence.
The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m.): 00 to 18:00). In case of breach by the customer of this obligation, the Seller will have no responsibility for the delay or impossibility of delivery of the order requested by the customer. In case of rejection or withdrawal of the shipment the customer agrees to pay the return costs
12. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
The purchases made with the Seller are subject to the legislation of Spain. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Courts of the buyer.
This PHARMACY OFFICE reserves the right to cancel the account of the registered user or client, and may proceed to the resolution of this contract. In particular, cancellation may be made as a client and / or as a user in case of detecting the breach of any of the contractual obligations contracted in this act, as well as in case of observing a use of the website and / or the account contrary to the General terms of use, website privacy policy and good faith uses accepted in the sector.
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
The customer of The Seller undertakes at all times to provide truthful information about the data requested in the user registration or order fulfillment forms, and to keep them updated at all times.
The client undertakes to accept all the provisions and conditions set forth in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.
Likewise, you agree to keep your personal access codes confidential to our website with the utmost diligence.
The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m.): 00 to 18:00). In case of breach by the customer of this obligation, the Seller will have no responsibility for the delay or impossibility of delivery of the order requested by the customer. In case of rejection or withdrawal of the shipment the customer agrees to pay the return costs
12. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
The purchases made with the Seller are subject to the legislation of Spain. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Courts of the buyer.
This PHARMACY OFFICE reserves the right to cancel the account of the registered user or client, and may proceed to the resolution of this contract. In particular, cancellation may be made as a client and / or as a user in case of detecting the breach of any of the contractual obligations contracted in this act, as well as in case of observing a use of the website and / or the account contrary to the General terms of use, website privacy policy and good faith uses accepted in the sector.
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.